Comment and sentiment analysis for every post that matters.
Add a post link, or a whole campaign from an Excel sheet, and Commently reads every comment under it: sentiment, category, priority and who the comment is about. Your team gets a dashboard it can act on, with an AI summary and Excel or PDF export.
Every comment under your and your creators' posts on Instagram, TikTok, YouTube and X, classified, with an AI summary on top.
Comment Center
Last 30 days
Total Comments
12,480
Positive Comments
7,490
Average Score
3.9
Sentiment Distribution
Positive60%Neutral26%Negative14%
User
Sentiment · Priority
User
Comment
Platform
Sentiment
Priority
@maya.inthekitchenTried the lentil soup recipe, the whole family loved itInstagramPositiveNormal
@lena.journalOrdered a week ago and my package still hasn't arrivedXNegativeHigh
@leo.runsWhen will the oat bars be back in stock?YouTubeNeutralNormal
@noah.triesTagging my sister, we're trying this on SundayTikTokNeutralLow
Overall Comment Summary
Delivery delays drive most negative comments; recipe posts draw the most praise.
Sample brand: Acme. All data is fictional.
What it does
Every comment classified
Positive, neutral or negative for the brand; a category from your own list; a priority from critical to low. The post owner's own replies are left out of the numbers.
Posts from four platforms
Instagram, TikTok, YouTube and X posts, from your own accounts or your creators'. Posts from your connected owned channels are added automatically.
A summary when you ask for it
Run Commently Agent for a summary of what people are saying and what to do next. It runs on request, so the summary reflects the filters you chose.
Bulk upload, clean export
Bring a campaign's posts in one Excel file, and take the analysis out as Excel or PDF for the report you already send.
Questions
What is comment sentiment analysis?
It is reading the comments under a social post and classifying each one as positive, neutral or negative. Commently scores sentiment for the brand, meaning whether the comment is good or bad for you, rather than the tone of the words.
Which platforms can I analyse comments from?
Instagram, TikTok, YouTube and X.
Are comments re-analysed automatically?
Comments are collected when you add a post. You can re-run the analysis at any time to pick up new comments.
Access is granted in small batches. We set Commently up for your brands, competitors and category, and a free pilot lets your team judge it on its own data.
Comment and sentiment analysis for every post that matters.
Add a post link, or a whole campaign from an Excel sheet, and Commently reads every comment under it: sentiment, category, priority and who the comment is about. Your team gets a dashboard it can act on, with an AI summary and Excel or PDF export.
Comment Center
Every comment under your and your creators' posts on Instagram, TikTok, YouTube and X, classified, with an AI summary on top.
Delivery delays drive most negative comments; recipe posts draw the most praise.
Sample brand: Acme. All data is fictional.
Every comment classified
Positive, neutral or negative for the brand; a category from your own list; a priority from critical to low. The post owner's own replies are left out of the numbers.
Posts from four platforms
Instagram, TikTok, YouTube and X posts, from your own accounts or your creators'. Posts from your connected owned channels are added automatically.
A summary when you ask for it
Run Commently Agent for a summary of what people are saying and what to do next. It runs on request, so the summary reflects the filters you chose.
Bulk upload, clean export
Bring a campaign's posts in one Excel file, and take the analysis out as Excel or PDF for the report you already send.
Guide: Sentiment analysis for brands
Compare Commently with: Commently vs Sprout Social · Commently vs Hootsuite
See it on your own brand.
Access is granted in small batches. We set Commently up for your brands, competitors and category, and a free pilot lets your team judge it on its own data.